Terms and Conditions

Legal notice · v1.0

Terms and Conditions

The following Terms and Conditions apply to the purchase of the products offered by Tünde Menyhárt, Sole Trader (hereinafter: the Service Provider) in the ladymhungary.hu webshop. Please read them carefully before purchasing, because placing an order in the webshop constitutes acceptance of these Terms and Conditions.

1. Service Provider details

  • Name: Tünde Menyhárt, Sole Trader
  • Registered seat: 9082 Nyúl, Tavasz utca 14., Hungary
  • Tax number: 67603538-1-28
  • Sole trader registration number: 50474646
  • E-mail: info@ladymhungary.com
  • Phone: +36 70 397 9879

2. Hosting provider

  • Name: Rackhost Zrt.
  • Registered seat: 6722 Szeged, Tisza Lajos körút 41., Hungary
  • E-mail: info@rackhost.hu

3. Scope and amendment of these Terms

These Terms and Conditions govern the terms of the contract concluded between the Service Provider and the User purchasing in the webshop (hereinafter: the Customer). The Service Provider reserves the right to amend these Terms unilaterally; an amendment takes effect on the day of publication, but orders already placed remain subject to the Terms in force on the day the order was placed.

4. About the products — unique, handcrafted pieces

The products offered in the webshop are handcrafted, one-of-a-kind pieces made from vintage textiles (blankets, bedspreads, wool). This means that:

  • since they are made by hand, no two pieces are exactly alike; typically only a few pieces are made from a given textile, so the selection is limited in number;
  • the photo and the description show the specific piece, but due to the nature of handcrafting, minimal differences (texture, stitching, pattern distribution) may occur — these are not quality defects, but part of the handcrafted, one-of-a-kind character;
  • the measurements are indicated individually for each piece on the product page.

5. The ordering process, conclusion of the contract

The Customer places the selected product in the cart using the “Cart” button, then enters their billing and shipping details on the “Checkout” page, along with the chosen payment and shipping method. The order is submitted by pressing the “Place order” button.

The contract is concluded in the Hungarian language and takes effect upon the confirmation e-mail sent by the Service Provider. The Service Provider sends the confirmation within 48 hours; if it fails to do so, the Customer is released from the binding offer.

6. Purchase price, payment methods

The prices shown are in Hungarian forint (HUF), and as the Service Provider is a sole trader exempt from VAT, the prices do not include VAT (personal VAT exemption, Section 187 of the VAT Act).

Payment methods available in the webshop:

  • Bank transfer (based on the details sent after order confirmation);
  • Cash on delivery (in cash or by bank card on receipt);
  • Online card payment (where active; currently under development).

7. Shipping

The Service Provider undertakes delivery within the territory of Hungary, to the address provided by the Customer. The current shipping fees and methods are displayed on the checkout page before the order is placed. Delivery within the EU is possible by individual arrangement; for this, please get in touch at info@ladymhungary.com.

Processing the order and handing it over to the courier service usually takes 2–5 working days.

8. Right of withdrawal

Under Government Decree 45/2014 (II. 26.), the Customer is entitled to a 14-day right of withdrawal, counted from receipt of the product. The details of exercising the right of withdrawal, the model declaration and the method of return are set out in a separate Withdrawal information.

Important: the right of withdrawal does not apply to products made to custom measurements or to custom requirements (Government Decree 45/2014, Section 29 (1) point c). For standard, in-stock items orderable from a photo, the right of withdrawal applies in full.

9. Warranty for defects, product warranty, guarantee

The Service Provider is liable for warranty for defects under Sections 6:159–6:177 of the Hungarian Civil Code (Ptk.). A warranty-for-defects claim may be asserted within 2 years of the date of performance.

Since the products are unique pieces handcrafted from vintage textiles, the Customer is obliged to report a quality defect (e.g. tear, stitching fault) within 2 months of discovering the defect, at info@ladymhungary.com, with a description and a photo of the defect.

In accordance with Decree 19/2014 (IV. 29.) NGM, the Service Provider investigates and responds to complaints within 30 days of receipt.

10. Data protection

The Service Provider processes the Customer’s data in accordance with the GDPR and the Hungarian Information Act (Infotv.). The details are set out in the Privacy Policy.

11. Complaint handling, disputes

The Customer may submit a complaint to the Service Provider at info@ladymhungary.com or by phone at +36 70 397 9879. The Service Provider investigates the complaint within 30 days.

Competence of the conciliation board: the conciliation board operating alongside the county chamber of commerce and industry of the Customer’s place of residence. The conciliation board for the Service Provider’s seat: Győr-Moson-Sopron County Conciliation Board (9021 Győr, Szent István út 10/A).

Online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

12. Other provisions

These Terms and Conditions and the contract between the Service Provider and the Customer are governed by the provisions of Hungarian law. In matters not regulated in these Terms, the provisions of the Hungarian Civil Code (Ptk.) and Government Decree 45/2014 (II. 26.) apply.

In effect: 18 June 2026